Just thought I'd pass along my recent experience with Seagull. I e-mailed them about obtaining a bridge saddle for my Seagull acoustic. Their response was quick and they're sending one for free. Hard to beat that.
Terry, I got a brand new Seagull Folk yesterday. Put on a new set of my much beloved Elixir PB light and dropped the action to 1.5 and 2.0 mm at 12th fret. Applied a bit lemon oil to the fret-board (not that it needed and as it was brand new, just for the smell I guess, like putting on after-shave lotion, you just feel better).
Fret board smooth as silk, and sings like a lady. I'm on 'air' again.
I had one and it was sweet. I gave to my granddaughter because I felt that a guitar that sounds good would encourage her to play it a lot. Mine was a mahogany body with a red cedar top. I realy canʻt remember if it was a concert body or a dreadnaught. But it was really nice. Just get it set up well and you should have fun with yours.